About us

Every month, 118 118 connects millions of people to the information and services they need. Day and night, our helpful and courteous staff are on hand to deliver crucial information to our customers as quickly and as accurately as possible.

We also offer a range of additional services including train times, cinema listings, category enquiries. Added benefits include multiple requests for numbers, as well as texts for mobile customers.

Our expertise and reach is truly international. 118 118 has sister services in France (118 218), Switzerland (1818) and Ireland (11850) making our family the most popular and largest provider of Directory Assistance services in Europe.

As a subsidiary of kgb, the company is part of the largest independent directory assistance supplier in the world and consistently ranks among the best in the industry on all aspects of customer service.

We look forward to serving you.

Where We Are


Address: 3 Alexandra Gate, Ffordd Pengam, Cardiff. CF24 2SA

Customer Care

Contact the number below if you have any queries about 118 118 directory enquiries.

Telephone: 0800 3891 118


We welcome enquiries from journalists. Please contact our press office by emailing press.office@118118.com

3 Alexandra Gate
Ffordd Pengam
CF24 2SA

Our Products

118 118 At Your Service

When it comes to finding numbers, we're the professionals. But that's not all we can do for you We can find as many numbers as you need in one call and we'll put you straight through if you don't have a pen. We give you a range of choices as to how you get the information you need.
Our flagship 118 118 service is the fastest way to get what you need, but we also offer lower cost alternatives for those of you who are more concerned about cost than speed.
We can even tell you what films are on at your local cinema and give you show times. We can tell you what time your next train leaves or help you with driving directions for a road trip.

  • Search for all the UK and international numbers you ask for in one call
  • Find you the business you want and tell you how close it is to where you are
  • Expertly search for business numbers or addresses even if you only have a small amount of information
  • Put you straight through to the number you want whether it is in the UK or overseas
  • Tell you what's on and locate your cinema, give you the times and even tell you who's in each movie
  • Give you departure and arrival times from the national train timetable.

And if you call us from a mobile, we'll always text you the numbers you need and for free, so you don't have the usual scramble for a pen and paper!

What Does it Cost to Use 118 118 ?

Calls to 118 118 cost £2.43 per minute, (a minimum 60 second charge applies) inc vat. This is the service charge. In addition you will be charged an access charge per minute by the company that bills you for calls.
By adding together the service charge and the access charge, you’ll know exactly how much your call has cost you.
Ofcom introduced the service and access charge pricing regime in 2015 with the aim of making it easier for you to understand how much you’re paying for each call by splitting the retail price into two parts. 

A service charge – This is set by the company which operates the number you are calling, like us at 118 118.
An access charge – This is set by your telephone network company and will be a charge per minute.

118 118 does not control the level of the access charges applied by the company that bills you for your calls nor do we profit from them.
To help you find out accurately what you will be charged for access charges, we have provided links to the pages provided by the main telephone companies that bill our callers:

We always send mobile callers a text of the number you have requested. So if you choose not to be put straight through, you can easily connect via the text message. This could save you money.

118 118 aims for ‘no surprises’ for our customers. We have an inbuilt feature which cuts longer calls off  to limit the maximum service charge you could incur. This is to help reduce the small number of instances where customers receive an unexpectedly high charge for using our services for long calls.

118 811 - Our Little Number

118 811 is a simplified and low cost version of our directory service. One search = one fixed fee

Calls to 118 811 cost £1 per call plus your telephone company’s network access charge.

Other 118 Services We Offer

In addition to the services detailed above, we also offer a number of other 118 services you can call:





National directory enquiries with call completion and SMS

£2.43 per minute, (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge


International directory enquiries with call completion

£2.43 per minute (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge


National directory enquiries with no call completion or SMS

£2 per minute (minimum 60 second charge applies) plus your telephone company’s network access charge.

Customer Care

We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any ideas for product improvements or have concerns with any of our services please do not hesitate to contact the Customer Care department

  • Telephone: 0800 3891 118

We are open Monday to Friday between 9am to 6pm and have an answerphone available for evenings, weekends and Bank Holidays.