About Us

Every month, 118 118 connects lots of people to the information and services they need. Day and night, our helpful and courteous staff are on hand to deliver crucial information to our customers as quickly and as accurately as possible.

We also offer a range of additional services including train times, cinema listings and category enquiries. Added benefits include multiple requests for numbers, as well as texts for mobile customers.

Our expertise and reach is truly international. 118 118 has sister services in France (118 218), Switzerland (1818) and Ireland (11850) making our family the largest provider of directory assistance services in Europe.

As a subsidiary of kgb, the company is part of the largest independent directory assistance supplier in the world.

We look forward to serving you.

Our Products

118 118 At Your Service

When it comes to finding numbers, we’re the professionals but that’s not all we can do for you. We can find up to three numbers in one call and we’ll put you straight through if you don’t have a pen. We give you a range of choices as to how you get the information you need.

Our flagship 118 118 service is the fastest way to get what you need, but we also offer lower cost alternatives for those of you who are more concerned about cost than speed.

On 118118, we can:

  • Search for UK and international numbers in one call
  • Give you departure and arrival times from the national train timetable
  • Tell you what films are on at your local cinema and give you show times
  • Find you the business you want and tell you how close it is to where you are
  • Expertly search for business numbers or addresses even if you only have a small amount of information
  • Put you straight through to the number you want whether it is in the UK or overseas

 

And if you call us from a mobile, we’ll always text you the numbers you need and for free, so you don’t have the usual scramble for a pen and paper! (Texts are sent to mobile customers whose phone numbers are not withheld.)

 

What Does it Cost to Use 118 118 ?

Calls to 118 118 cost £2.43 per minute, (a minimum 60 second charge applies) inc vat. This is the service charge. In addition you will be charged an access charge per minute by the company that bills you for calls.

By adding together the service charge and the access charge, you’ll know exactly how much your call has cost you.

Ofcom introduced the service and access charge pricing regime in 2015 with the aim of making it easier for you to understand how much you’re paying for each call by splitting the retail price into two parts.

A service charge – This is set by the company which operates the number you are calling, like us at 118 118.

An access charge – This is set by your telephone network company and will be a charge per minute.

118 118 does not control the level of the access charges applied by the company that bills you for your calls nor do we profit from them.

To help you find out accurately what you will be charged for access charges, we have provided links to the pages provided by the main telephone companies that bill our callers:

 

We like to send mobile callers a text of the number you have requested. So if you choose not to be put straight through, you can easily connect via the text message. This could save you money.

118 118 aims for ‘no surprises’ for our customers. We have an inbuilt feature which cuts longer calls off to limit the maximum service charge you could incur. This is to help reduce the small number of instances where customers receive an unexpectedly high charge for using our services for long calls.

118 811 - Our Little Number

118 811 is a simplified and low cost version of our directory service. One search = one fixed fee.

Calls to 118 811 cost £1 per call plus your telephone company’s network access charge.

Other 118 Services We Offer

In addition to the services detailed above, we also offer a number of other 118 services you can call:

Number

Service

Price

118888

National directory enquiries with call completion and SMS

£2.43 per minute, (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge

118661

International directory enquiries with call completion

£2.43 per minute (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge

118848

National directory enquiries with no call completion or SMS

£2 per minute (minimum 60 second charge applies) plus your telephone company’s network access charge.

Customer Care

We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any ideas for product improvements or have concerns with any of our services please do not hesitate to contact the Customer Care team:

Customer Care is open Monday to Friday between 9am to 5pm. Calls at any other time will be answered by a member of the call centre who will pass on your details to the Customer Care team for response.