Customer Care

We would like you to find your dealings with 118 118 positive and enjoyable.

We are committed to providing you with the highest possible standard of service in our power.

If you have any queries about our service please do not hesitate to contact the Customer Care department.

Telephone: 0800 3891 118

Customer Care is open Monday to Friday between 9am to 5pm. Calls at any other time will be answered by a member of the call centre who will pass on your details to the Customer Care team for response.